FAQs
General
Q: How do I know I am ordering the correct part?
A: We include the OE (original equipment) reference(s) and the Vehicle Compatibility in each of our listings. The OE reference is the same one your dealership would use and the Vehicle Compatibility contains a detailed description of vehicles that each part can be fitted to. Also, make sure that you select the correct year, make, model and engine in the vehicle filter to help you find the part you need for your car.
Q: Will this part fit my car?
A: Yes, our aftermarket parts are designed the same or similar as OE (original equipment) parts, and the fit is very similar to the factory original.
Q: What are OEM parts?
A: OEM (original equipment manufacturer) parts are often made by third-party companies in contract with the manufacturer to sell specifically through dealerships.
Q: What are Aftermarket Parts?
A: Aftermarket parts are often made by a mix of non-OEM and OEM manufacturers. The fit and function of these parts will be a close match to the OE part, but at a much better price.
Q: What is the warranty on the parts?
A: All parts come with at least a two-year limited manufacturer's warranty. We guarantee that the parts we sell will fit your vehicle and function as intended during the warranty period. If you have any questions or concerns, please contact us.
Q: Do the parts come with any hardware like nuts, screws, bolts and brackets?
A: We include accessories with some parts if there is a likelihood the original fittings may be damaged during the repair. We highly recommend reusing any accessories from old parts that are not damaged. If you do need installation hardware, your local dealership, hardware or auto parts stores will typically have them.
Q: Why does your site say your item is “In Stock” but when I order, I find out that it isn’t?
A: We go to great lengths to make sure that every product we offer on our site is in stock. Some of our products, however, may be sold out on our other channels and websites. Although these cases are rare, there may be times when we are unable to complete an order due to an unanticipated demand for a certain product.
If this happens, we issue a refund right away. The refund process takes 5-7 days for the amount to get credited back to your account.
SHIPPING AND HANDLING:
Q: How long does shipping take?
A: Our dispatch time for parts is 1-2 business days. Once orders are dispatched, processed and leave our facility, it takes 3-5 days transit time to reach you.
Q: What are your shipping options?
A: We currently work with UPS for all our shipping requirements.
Q: Can I pick up my order?
A: At this moment in time we are unable to offer order collections from our facility, but we are hoping to be able to offer this in the near future.
Q: How do I check the status of my order/shipment?
A: Simply contact us by email and we can share the tracking number and check the current status for you.
Q: I got the wrong part, what should I do next?
A: We always try our best to ship the right part to you, but please understand on rare occasions, mistakes may happen. If you received an incorrect part, please call us immediately. We will ship out the correct part when the wrong one is returned. Please contact us for more details about the return process.
RETURNS:
Q: How can I return my order?
A: The return window is thirty (30) days. Parts must be unused and in their original condition, including all items and components that were included in the original package. Parts that have been disassembled, mounted, or damaged due to incorrect installation or user error cannot be returned.
Please note, the original invoice and/or pick ticket must accompany all returns. For some parts, there may be a 20% restocking fee in order to cover shipping, handling and processing fees. Fees are not reimbursable unless the return is due to a manufacturer’s defect or the direct result of an error by FirstFixAutoParts.com
Q: I returned my part, when I can expect a refund?
A: It may take up to 10 days for us to receive and process your returned part. As soon as we receive and inspect your part, we will issue a refund within 24 business hours to the payment method used for the purchase.
OUR ONLINE STORE:
Q: What payment options do you accept?
A: We accept payments from major credit card companies Visa and MasterCard, and other common online payment options.
Q: What are cookies? How do I enable/delete them?
A: They are small files which are stored on your computer that hold an amount of specific data from your website visit to carry the information to the next visit of the website. For online stores like ours, they keep track of what you have put on the buying list.
Please note that our online store cannot operate if you do not enable them. To enable them:
Google Chrome: Click the ‘Settings’ option, click on ‘Show advanced settings’. There you will find ‘Privacy’, click on ‘Content Settings’ to find the options to manage your cookies.
Firefox: Click on ‘Tools ->Options’, click on ‘Privacy’ and then ‘Use custom settings for history’ to find the options to manage your cookies.
Safari: Click on ‘Preferences…’ -> ‘Settings’ or ‘Edit’ (Windows) or ‘Safari menu’ (MacOS), then click on ‘Privacy’ to find the options to manage your cookies.
Q: Why can’t I log in?
A: Login usernames and passwords are case-sensitive. Please make sure to type the exact combination of upper and lower case characters.
Q: How can I reset my password?
A: To retrieve a lost username or password, please go to ‘My Account’ from the home page and click ‘Forgot your password?’ and follow the instructions.
Q: Is my online transaction secured?
A: We use the strongest level of security technology available called the Secure Socket Layer (SSL). This encrypts information sent to us and ensures this information maintains its security throughout the data transmission.
We do not keep your full billing information after the order is fulfilled.