We have a 30-day return policy, which means you need to return the part (or parts) to us within 30 days from the delivery date.

To be eligible for a return, your item must be in the same condition that you received it including all items and components that were included in the original package.

Parts that have been disassembled, mounted, or damaged due to incorrect installation or user error cannot be returned. The original invoice and/or pick ticket must accompany all returns.

To start a return, you can contact us at info@firstfixautoparts.com. Please note that returns will need to be sent to the following address: First Fix Auto Parts, 4198 Industry Way Flowery Branch, GA 30542 USA

You can always contact us for any return question at info@firstfixautoparts.com

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Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@firstfixautoparts.com.